Scott Macdonald

158 Baldwinville State Road, Winchendon, MA 01475

508-733-1445 • scottm@horknfbr.com

Senior Systems Administrator Profile

Solutions-oriented, IT professional offering expertise in multi-platform networked environments and numerous infrastructure technologies. Proven success designing, implementing and administering UNIX/Linux and Windows-based systems and networks supporting 24/7, mission-critical, large scale environments.

Areas of Expertise:

Technical Proficiencies

Professional Experience

Senior UNIX/Network Systems Administrator, ask.com, Bedford, MA 2000 – Present

Implement and administer dynamic and rapidly growing large scale UNIX/Linux server environment supporting international operations across multiple data centers. Manage vendor relationships, negotiate pricing and service level agreement terms, coordinate projects and secure resources. Operate Cisco networking hardware and Solaris systems (Ultra 5 and Netra series up to E6500) and design and operate customized traffic and uptime monitoring systems for more then 15000 nodes. Write RFPs, compile process, policy, and procedural documentation and train technicians to operate and administer load balancing and DNS systems.

Key Achievements:

• Developed tools and procedures for automated deployment of Xen Virtual servers with iSCSI as the storage medium.

• Delivered multi-location, 10TB enterprise-wide Netbackup solution.

• Developed automated deployment systems for Solaris- and Red Hat-based Linux distributions.

• Designed and implemented traffic and generalized monitoring systems across multiple Data Centers and offices using open source software and custom code.

• Helped automate installation and administration of tens of thousands of machines by implementing fault tolerant DHCP servers in the data centers.

IT Manager, marchFIRST, Phoenix, AZ 1998 – 2000

Designed and built IT infrastructure from the ground up, overseeing massive growth initiative that expanded the office from 15 to 150 employees within a 2-year period. Oversaw DNS, e-mail, MS/SQL server, Exchange 5.5 and networking hardware setup and maintenance. Tested, operated and repaired all office systems.

Communicated current IT capabilities to department heads and coordinated future needs with upper management. Wrote and presented policy changes, structured projects and budgets and trained and developed personnel. Managed internal customer relations and provided network systems consulting services to external clients.

Key Achievements:

• Fast-track advancement from developer / hosting support specialist to IT manager supporting 150 employees.

• Spearheaded ticketing system that streamlined IT department requests, improved IT response time and enhanced overall customer satisfaction.

• Ensured licensing compliance by implementing software usage auditing system.

Systems Engineer, EmeralNet Inc., Tucson, AZ 1996 – 1998

Provided database-driven back-end systems design for high-profile music industry clients (including Atlantic Records, Twisted Records and recording artists Counting Crows and Depeche Mode). Supported Hosting environment with a mix of multi-tiered applications and created websites for numerous artists.

Key Achievements:

• Implemented a portion of HTML 3.0 that, at the time, few people outside of Netscape understood.

• Designed and implemented Web-based application enabling Atlantic Recording Corporation to manage online tour schedules for all of its artists.

Helpdesk Specialist, University of Arizona, Tucson, AZ 1994 – 1996

Supported numerous systems and technologies deployed throughout the University. Troubleshot and resolved user issues, created user accounts and provided a valuable source of HTML knowledge during the earliest days of the World Wide Web.

Education and Training